1. Enter a support request the night before leaving on your 3-week honeymoon.

2. Assume that just because we said we’d help you out and upgrade iTunes to the latest, we meant we’d do it today.

3. Furiously ask why we never responded to your improperly-addressed email to us asking what our email address is.

4. Ask “what happened’ as soon as the lights go out. We’re sitting inside the same building, you know, and didn’t see the hungry chipmunk munch on the power cable.

4(a). Act surprised when we answer, straight-faced, “the power went out.”

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